FAQs

Frequently Asked Questions

Have a question about your print project? Here are answers to some of the questions we get most often.

Getting Started

What information do you need for a quotation?

The more details you can provide, the more accurate our quotation will be. Helpful information includes:

  • What you are printing
  • Finished size
  • Quantity
  • Number of pages, if applicable
  • Paper or material
  • Printing requirements
  • Finishing
  • Binding, if applicable
  • Target delivery date

If you don’t know all the specifications yet, that’s okay. Tell us about your project and we can help you work them out.

Can you help me if I don’t know my print specifications?

Yes. If you’re unsure about the paper, printing method, binding, or finishing, our team can recommend options based on your design, quantity, budget, and intended use.

What is the minimum order quantity?

Minimum quantities depend on the product and printing method. Digital printing is usually more suitable for smaller quantities, while offset printing becomes more cost-effective at higher quantities.

Send us your requirements and we can recommend the best option.

Can I see samples before ordering?

Yes. You can arrange a visit to our Makati office to see print, paper, binding, and finishing samples. Seeing and feeling the actual material can make it easier to choose the right one for your project.

Printing

What’s the difference between digital and offset printing?

Digital printing prints directly from a file and is usually better suited for smaller quantities and personalized prints.

Offset printing uses printing plates and is often more cost-effective for larger quantities. It also offers more flexibility with paper, sizes, and specific Pantone colors.

Not sure which one you need? We can recommend the appropriate printing method for your project. Read our guide.

Why does my print look different from my screen?

Screens display colors using RGB light, while printing typically uses CMYK inks. The paper and printing method can also affect how a color appears.

For projects where color is critical, we recommend discussing proofing and color requirements with our team before production.

Can you match our brand or Pantone color?

For projects where color matching is important, let us know your required Pantone or provide an approved physical color reference.

Keep in mind that printed colors can vary depending on the printing method, paper, ink, and finishing used.

Can you print different names or numbers on each piece?

Yes. Digital printing can be used for variable data printing, allowing information such as names, numbers, codes, or other details to change from one printed piece to the next.

Files and Artwork

What file format should I send?

Please send a print-ready PDF at the actual size, with bleed and crop marks. For multi-page documents, send single pages rather than spreads.

We can also work with Illustrator or InDesign files, packaged with the fonts and links.

What is bleed and why do I need it?

Bleed is extra artwork that extends beyond the final trim size. It helps prevent a strip of white paper showing on the edges when the printed piece is cut to size. Please add 0.125 to 0.25 inch bleed on all sides.

Should my files be RGB or CMYK?

For most full-color printing, artwork should be prepared in CMYK. RGB colors are designed for screens and may look different when converted for printing. Black text should be set in 100% black (K) only.

Can I send artwork made in Canva?

You can design your artwork in Canva, but we recommend exporting it as a print-quality PDF with bleed and crop marks where applicable.

Do you check my artwork before printing?

We check files for basic production requirements before printing. However, customers are responsible for checking the final content, spelling, images, layout, and other design details before approval.

Paper, Binding and Finishing

Which paper should I choose?

It depends on the type of project, printing method, design, finishing, budget, and how the finished piece will be used. Our team can recommend options for your project.

GSM (grams per square meter) describes paper weight. A higher GSM generally means a heavier paper, although papers with the same GSM can still differ in thickness and texture. Read our paper guide.

What binding methods do you offer?

Depending on the project, available binding methods include saddle stitching, side stitching, singer-sewn binding, spiral binding, PUR binding, and Smyth sewing.

We can recommend a binding method based on your page count, paper, size, budget, and how the book will be used. Read our binding guide.

What finishing options do you offer?

Finishing options include foil stamping, embossing, debossing, spot UV, lamination, die-cutting, perforation, scoring and folding, numbering, pasting, mounting, and other finishes depending on the project.

Can I combine different finishes?

Yes. Many projects combine processes such as matte lamination with spot UV, or foil stamping with embossing. Compatibility depends on the paper, design, and production method.

Do you offer binding or finishing only?

No. Our binding and finishing services are for jobs we print. If you need a project printed and finished, send us your specifications and we’ll prepare a quotation.

Proofing

Can I request a proof before production?

Yes. Proofing options depend on the project and printing method. Let our team know if you require a physical proof when requesting a quotation.

Is the proof exactly the same as the final product?

Not always. A proof is intended to help check content, layout, size, color, and general appearance. Some production processes and finishes may only be applied during the full production run.

Why does one proof sometimes cost more per piece?

A single physical proof may require its own setup, printing, cutting, and other production processes. These setup costs are spread across many pieces during full production, which is why the cost per piece usually decreases at higher quantities.

Production and Delivery

How long does printing take?

Lead time depends on the quantity, printing method, materials, finishing, binding, and complexity of the project.

More complex projects such as books, packaging, and pieces with multiple finishes generally require more production time than simple print-and-cut jobs. Schedules can also be longer during peak periods, particularly toward the end of the year.

When does the production lead time start?

Production lead time generally begins once the final artwork or proof is approved and all requirements needed for production are complete. Your account representative can confirm the schedule for your specific project.

Do you accept rush jobs?

Rush jobs may be possible depending on the project requirements and our production schedule. Let us know your required delivery date when requesting a quotation so we can check what is possible.

Can I walk in for same-day printing?

No, we don’t offer same-day printing. Lead time depends on the job, so let us know your required delivery date when requesting a quotation and we’ll confirm the schedule.

Do you deliver outside Metro Manila?

Yes. We deliver anywhere in the Philippines. Let us know your delivery location when requesting a quotation.

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